# Karam Help Center (مركز مساعدة كرم)

> Arabic help center for Karam (كرم), the platform that partners with online
> stores to talk to their customers and sell more («شريك التاجر في التواصل مع
> عملائه ورفع مبيعاته»). For e-commerce stores on Salla, Zid, Shopify and other
> e-commerce platforms (WooCommerce, Magento and others are connected with the
> team on a call). 7-day free trial on all platforms.
> Karam's AI agent is «وكيل كرم» ("Karam's agent"): it answers shoppers from the
> store catalog and policies on WhatsApp, Instagram, email and store chat
> (switchable per channel), adds products to the cart and sends the checkout or
> payment link. The platform also runs WhatsApp journeys (order confirmation,
> order status, abandoned-cart reminders) and campaigns to customer segments,
> and suggests any next step that helps the store (agent changes, knowledge to
> add, campaigns, journeys, channels) from a deep analysis of the store's data.
> Site: https://help.karamai.co. All content in Arabic (RTL).

## Sections

- Sell more with Karam (كيف يساعدك كرم تبيع أكثر): https://help.karamai.co/getting-started/sell-more
  How the platform helps a store sell: instant replies on every channel,
  catalog answers and checkout links, journeys, campaigns, question gaps,
  platform suggestions from store-data analysis (agent, knowledge, campaigns,
  journeys, channels), honest "orders after messages" measurement.
- Supported platforms (المنصات المدعومة): https://help.karamai.co/getting-started/supported-platforms
  Salla and Zid (app stores), Shopify (self-install from the Shopify App Store),
  WooCommerce/Magento/others (connected with the team on a call). Trial,
  billing and chat-icon setup per platform.
- Getting started (البدء مع كرم): https://help.karamai.co/getting-started/starting-checklist
  Starting checklist, account setup, dashboard overview.
- WhatsApp marketing (التسويق عبر واتساب): https://help.karamai.co/marketing/whatsapp-marketing-setup
  Automated journeys, broadcasts, WhatsApp template management, audience lists
  and segments, campaign results (orders after messages, read honestly).
  Opt-out: a customer who sends only "إيقاف", "توقف" or "stop" is removed from
  marketing messages automatically.
- AI agent (الوكيل الذكي / وكيل كرم): https://help.karamai.co/ai/ai-agent-settings
  Agent customization, knowledge base (snippets, suggestions, gaps), tone,
  custom instructions, human-handoff settings.
- Inbox & team (المحادثات والفريق): https://help.karamai.co/inbox/shared-inbox
  Shared inbox, customers view with order history, CSAT, chat topics, mobile app.
- Channels (القنوات والربط): https://help.karamai.co/channels/whatsapp-setup
  WhatsApp connection (Karam is a Meta Business Partner; standard API
  connection or coexistence with the WhatsApp Business app), WhatsApp fees,
  Instagram DMs, store chat icon, Salla/Zid sync, Shopify install.
- WhatsApp fees (رسوم واتساب): https://help.karamai.co/channels/whatsapp-fees
  Paid to Meta directly, no Karam commission. Saudi rates from 1 Oct 2026:
  marketing about 0.22 SAR, utility about 0.04 SAR, first 1,000 service replies
  a month per number free. Click-to-WhatsApp ad chats: free for up to 7 days
  when the store replies within 24 hours (Meta's rules).
- Account (الحساب والإعدادات): https://help.karamai.co/account/settings
  Organization settings, subscription and usage, AI agent add-on.
- FAQ: https://help.karamai.co/faq
- Troubleshooting (حل المشاكل): https://help.karamai.co/troubleshooting/
  Symptom-based: chat icon not showing, agent not replying, messages not arriving,
  channel connection issues, login and mobile app.
- Changelog (ما الجديد): https://help.karamai.co/changelog

## Notes for agents

- Karam serves online stores only.
- Product dashboard: https://portal.karamai.co
- Support WhatsApp: +966552546256 · Email: admin@karamai.co
- URLs are stable; moved pages keep redirects from their old paths.